Frequently Asked Questions


What is the purpose of this website?

The purpose of this application is to help you keep track of the patients you've seen that have been part of the MedEdgeRx network. This application will record and track claims that you've submitted to payers so that you can understand when the last time patients were seen. It also makes it easier and more efficient for MedEdgeRx management to distribute communication to all network pharmacists. We have plans to add greater clinical and patient engagement functionality, however, we are starting with basic functionality and would like to work with you on how to improve your MTM experience with MedEdgeRx. If you have any suggestions, comments, or questions, please email the contact person listed near the bottom of the page!

How do I see my claims information?

Press 'All Claims' on your home screen after you log in and you can see all of the available claims that have been entered into the system.

Why do I only see claims within the last few months?

We have not gone back and retroactively added all claims that have been conducted while the Network has been operational. This is a new tool we will be using moving forward and will add claims submitted as of January 1, 2016. We are working on a solution to incorporating 2015 claims data and will alert you of any significant advancements or challenges.

Can I sort the claims information?

Yes. Click on the header of the column you'd like to sort and it will reorganize that column.

Can I export this data and look at it offline?

Yes, there is an ‘Export Button’ to export patient information so you may access, print, or monitor your patients for your own record. We encourage you to use this information at the point of service and engage patients to come back for additional MTM services as often as needed. If you choose to print off any patient information, MedEdgeRx is not responsible for the data, protection, or any liabilities that may arise from your actions involving this patient information.

How do I know that my patient's information is safe?

This is a HIPPA compliant system that uses all necessary data security measures in order to protect patients.

What happens if I see a mistake in the claims information here?

Email Julie Balthazor at with any questions or to assist you.

What if I have questions about how the application works or other general questions about MedEdgeRx and how to get involved?

Email Julie Balthazor at with any questions or to assist you.

Why do we need to input the code sent to our phone or email every time we log in?

Two factor authentication is necessary for HIPPA compliance. We realize it's an extra login step than usual, but it greatly helps improve the site's security and thus further protects the patient information.